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Keeping customers… and keeping them happy

By Mike Hall on April 18, 2018

 

Most businesses spend a lot of time and money trying to win new customers, and not very much on keeping the ones they already have. But that can be the wrong way around.

It’s generally accepted that it can cost up to five times more in marketing expense to acquire a new customer than it is to get an existing customer to buy from you again; not to mention being up to 50% less effort and resource to sell to existing customers than to brand new prospects.

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Topics: Resources, Productivity, Getting customers